March 1, 2019 / by / No Comments

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How to Report a False Positive Detection?

If you are sure that the file is safe, but Gridinsoft Anti-Malware detects it as a threat, you can report a false positive.

There are two kinds of submission channels in the program: manual and auto.
– Manual False Positive Submission Channel: there is a form on our website submit file for analysis where a user can upload a certain file and receive a report.
– Automatical False Positive Submission Channel: before the removal process if a user selects action “Ignore Always” for the file we are receiving a notation on this issue and count it as False Detection.
Also you can contact us with easy by opening a ticket in our Support Center.
In all cases the submitted file will be reviewed by our Analyst Team.

Matthew is a technical specialist who loves giving qualified advices and tips on GridinSoft’s products. He’s available 24/7 to assist you in any question regarding internet security.

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