If you are sure that the file is safe, but Gridinsoft Anti-Malware detects it as a threat, you can report a false positive.
How to Report a False Positive Detection?
There are two kinds of submission channels in the program: manual and auto.
– Manual False Positive Submission Channel: there is a form on our website submit file for analysis where a user can upload a certain file and receive a report.
– Automatical False Positive Submission Channel: before the removal process if a user selects action “Ignore Always” for the file we are receiving a notation on this issue and count it as False Detection.
Also you can contact us with easy by opening a ticket in our Support Center.
In all cases the submitted file will be reviewed by our Analyst Team.