June 15, 2018 / by / No Comments

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How To restore quarantined files?

Quarantine list is a safe place where files appear after cleaning process. Actually, they’re not always became quarantined, it depends on your settings. During the cleaning process you can choose what action to apply to each detected items: delete, ignore or move to quarantine.

Detected items

If your choice is “Move to quarantine” then they will appear here in Quarantine List. They will be stored here during the time specified in your settings.

Scan & Clean Settings

Usually, we recommend moving files to quarantine. It’s easy to reach Quarantine list using Tools Tab.

Quarantine List

Quarantine list shows all quarantined items that were detected and quarantined (applying “Move to quarantine” action after scanning). You can look for a specific item in the search string or filter items by date.

Quarantine List Filter

“Move to quarantine” action is equal to “Delete” action for the first sight, but it stores all threats for 1 to 30 days and gives you an ability to restore them.

User may restore a certain file if he/she considers files were quarantined by mistake. If so happened you have to check a specific item and press “Restore” button. In this case, only checked item will be restored.

Restore quarantined items

After that you will need to confirm this action in pop-up window to ensure you restore only files of your interest and you understand that they can be harmful to your PC.

Sometimes you are pretty sure that the file is absolutely safe and was detected without any reason – in this case please, report the false positive detection to us via customer ticket support system (by creating a new ticket). Our analysts will consult you if there’re any doubts about a certain file.

Also, you can remove all files from Quarantine list if you are sure that you don’t need these files anymore. Anyway, they will be removed automatically when the time comes (do you still remember settings mentioned above?).

Matthew is a technical specialist who loves giving qualified advices and tips on GridinSoft’s products. He’s available 24/7 to assist you in any question regarding internet security.

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